Privacy Policy

MoDerm Medical Solutions adheres to state and federal laws like HIPAA, which govern the use and disclosure of your protected health information (PHI). It allows them to use and share your information for treatment, payment, and healthcare operations, but requires your written permission for most other uses. You have rights to access, amend, and request restrictions on how your PHI is used, including the right to request electronic copies or to have it sent to a different address. 

MoDerm Medical Solutions uses SMS for communications like appointment reminders, prescription notifications, and general health updates, and relies on third-party vendors for this service, to whom it provides only the necessary contact information. The policy states that MoDerm Medical Solutions does not use your mobile number for other purposes, and you can opt out by replying "STOP" to any text message. While SMS is used, the confidentiality of text messages cannot be guaranteed, despite security measures like encryption. 

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Collection and Use of SMS Data

When you communicate with Moderm Medical Solutions via SMS, we may collect information such as:

  • Your phone number

  • The content of your messages

This information is used solely for the following purposes:

  • Responding to your inquiries

  • Providing customer support

We will not use your SMS data for any other purpose without your written consent.

Protection of SMS Data

Moderm Medical Solutions employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

Disclosure of SMS Data

Moderm Medical Solutions does not disclose SMS contact or content data to third parties unless:

  • Required by law

  • Necessary to protect the rights, property, or safety of Moderm Medical Solutions, its users, or others

Your Rights

You have the right to:

  • Access, correct, or delete your SMS contact or content data, except where retention is required by law

For assistance or to exercise your rights, please contact us at intake@modermmd.com.

Changes to this SMS Privacy Policy

Moderm Medical Solutions reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at Moderm Medical Solutions, email address intake@modermmd.com or phone number (888) 211-1498

SMS Terms of Service

1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This ensures that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to:

  • Appointment reminders

  • Follow-up messages

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may differ for domestic or international messages.

5. Opt-In Methods

You may opt in to receive SMS messages from Moderm Medical Solutions in the following ways:

  • Asking Verbally

  • By submitting an online form https://www.modermmd.com/contact

  • By filling out a paper form consent form

6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message.
Alternatively, contact us directly at intake@modermmd.com

7. Help

If you are experiencing issues, reply with “HELP” or contact us directly at intake@modermmd.com or call us at (888) 211-1498.

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • For assistance, text “HELP” or visit our Privacy Policy page at https://www.modermmd.com/privacy-policy

  • Message frequency may vary depending on service. values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.